Pay with BTC and BCH: Step-by-Step

Purchase Gift Cards with BTC and BCH

1. Select a gift card 

From the catalog, choose the gift card you would like to purchase.

Follow the "Buy for Myself" or "Send to a Friend" path.

Proceed to Check Out. Select your payment method:

2. Follow the on-screen payment processing options:

• Continue to Bitpay: Confirmations will be gathered and reported via Bitpay

TIP: In Bitpay, we suggest avoiding these options:

• Do not select "Replace-By-Fee" (Bitpay does not support RBF)
• Do not select "Child Pays for Parent" method

3. Monitor your email for a Confirmation Number 

Once the payment is submitted, you will receive an email confirmation indicating that your invoice has been paid. It will contain a confirmation.

TIP: Bitpay will send an email notification even if your order does not process successfully. 

4. Once payment processes, we'll deliver your gift card

After 6 confirmations on the network and other success factors have completed, your gift card will be delivered. 

• Account Owners: Login to your gift card account and navigate to your wallet 
• Guest Checkout Users: Follow the claim link from the email notification

Order Processing Factors

A variety of factors influence the speed of order processing and completion:

• Larger Bitcoin amounts typically take longer to process
• High volume of traffic on the Blockchain can delay order processing*
• When delays occur like the ones above, orders can time-out or expire
• Incorrect transaction data entry can lead to an Invalid Payment

Monitoring Bitcoin Transactions via the Blockchain

All Bitcoin transactions are recorded in the Blockchain where their status can be viewed in detail. 

Search transactions 

Drill into a transaction

Investigating the Status of a Bitcoin Order

If you need assistance, feel free to Submit a Request with the following details:

• Bitcoin Transaction ID

  • Usually located in your bitcoin wallet transaction history
  • It is a set of 64 hexadecimal characters (0-9 & a-f)
    • Example: 9f94d278a92b10e9abac033ff5f327a852c803da63bd2b9440bf6440e8bc1428

• Receiving Bitcoin Address: a set of around 34 mixed case (upper/lower) alphanumeric characters (0-9, a-z, A-Z) which starts with a 1 or a 3.

  • For Example: 19hw6hdT1rv16abN89kJB4q6m83usjJDdu

• Sending Bitcoin Address and Date, Time, Amount
• Order number